Terms of Service & Privacy Policy

Terms of Service & Privacy Policy for CA Care Coordinators LTD

CA Care Coordinators LTD is committed to safeguarding the privacy of our clients and visitors. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information. By accessing our services or visiting our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal information such as names, contact details, medical history, and insurance information to deliver effective and personalized care coordination services. Additionally, we may gather non-personal information including IP addresses, browser types, and device identifiers for analytics and system administration.

2. How We Use Your Information

The information we collect is utilized to provide care coordination services, improve our offerings, and meet legal obligations. We do not share, sell, or rent your personal information to third parties for marketing purposes.

3. Consent to Contact

By providing your contact information, you consent to receive communications from CA Care Coordinators LTD via email, phone and SMS. This may include updates about your care, appointment reminders, and other important information related to our services. You may opt out of receiving SMS messages at any time by replying "STOP" or contacting us directly. SMS Opt-In is not shared.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our staff receives training on the proper handling and safeguarding of sensitive data.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website and gather information about your preferences. You can adjust your browser settings to disable cookies, but this may affect the functionality of certain features.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Access and Control of Your Information

You have the right to access, correct, or delete your personal information held by CA Care Coordinators LTD. To exercise these rights or for any inquiries regarding your data, please contact us at contact@joinccc.org or call us at (888) 582-2282.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

9. User Rights

Depending on your jurisdiction, you may have additional rights regarding your personal information, including the right to:

- Request information about how your data is processed.

- Withdraw consent for processing your data.

- Request portability of your data.

- Lodge a complaint with a data protection authority.

10. Compliance with Laws

CA Care Coordinators LTD complies with applicable data protection laws and regulations, including the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA). We regularly review and update our practices to ensure ongoing compliance with evolving privacy standards.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

- Email: contact@joinccc.org

- Phone: (888) 582-2282

- Fax: (714)242-9802

- Address: 901 W Civic Center Dr. Unit 200, Santa Ana, California, 92703

- Mail To: California Care Coordinators or CA Care Coordinators LTD

By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at contact@joinccc.org or call us at (888)582-2282.